Thank you for shopping with Joulera. We are committed to providing you with high-quality products and a seamless shipping experience. Please read our shipping policy carefully to understand our procedures and timelines.
1. Shipping Destinations
We currently ship to all locations within the KUWAIT.
2. Processing Time
Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving payment confirmation. You will receive an email notification with tracking details once your order has been dispatched.
3. Shipping Time & Rates
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Standard Shipping: 3-7 business days
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Express Shipping: 1-3 business days
Note: Delivery times may vary due to unforeseen circumstances such as weather conditions, public holidays, or carrier delays.
4. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. If you do not receive this email, please check your spam folder or contact our support team.
5. Shipping Partners
We work with reliable shipping carriers to ensure timely and secure delivery of your orders.
6. Incorrect Address & Undeliverable Packages
It is the customer’s responsibility to provide an accurate shipping address. If an order is returned to us due to an incorrect address or failure to receive the package, the customer may be required to pay for reshipping costs.
7. Lost or Stolen Packages
Joulera is not responsible for lost or stolen packages once they are marked as delivered by the carrier. If your package is missing, please contact the shipping carrier to file a claim.
8. Contact Information
For any shipping-related inquiries, please contact us at:
📧 Email: [joulerakw@gmail.com]
We appreciate your trust in Joulera and strive to provide the best shopping experience. Happy shopping!