At Joulera, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
1. Returns
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You may return most new, unused items within 7 days of delivery for a full refund or exchange.
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Items must be returned in their original condition, unworn, unused, and with all tags and original packaging intact.
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Certain items such as personalized or final sale products may not be eligible for returns.
2. How to Initiate a Return
To request a return:
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Email us at joulerakw@gmail.com with your order number and reason for return.
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We will respond with return instructions and the return shipping address.
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Ship the product back to us within 3 business days of receiving return instructions.
3. Return Shipping
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Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
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We recommend using a trackable shipping method to ensure your return reaches us safely.
4. Refunds
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Once we receive and inspect the returned item, we will notify you of the status of your refund.
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Approved refunds will be processed to your original method of payment within 5–10 business days.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect product:
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Please contact us within 48 hours of receiving your order.
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Email photos of the damaged or incorrect item to joulerakw@gmail.com for a faster resolution.
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We will cover the return shipping costs and offer a replacement or full refund.
6. Exchanges
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We currently do not offer direct exchanges.
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If you wish to exchange an item, please return the original item and place a new order.
7. Contact Us
For any return or refund-related inquiries: 📧 Email: joulerakw@gmail.com
Thank you for shopping with Joulera. Your satisfaction means everything to us!